Suggested almost two years ago, we're happy to announce that forms are finally here: You can now use custom modals to collect formatted user-data without needing to repeat the same questions again and again.
Easily create a form in your Modmail-Dashboard
Lunch forms in your ticket with /form
Just execute /form and select one of your configured forms to istantly request data from the user - you can even disable communication until they submitted their response. Once submitted, the response gets send into the ticket.
Lunch forms on Ticket-Topic-Selection
You can use ticket-topics to collect form-responses before the ticket gets opened. Users won't be able to open a ticket without submitting your form. Once submitted, your modmail will open the ticket and you'll be able to see the response in the ticket.
Lunch forms with snippets
You can automatically request a form from a user after executing a snippet. After setting it up once by specifying the optional "form"-parameter in your /snippet create or /snippet edit, your modmail will automatically request the specified form every time you execute this snippet with /s or /as.